Tier-1 support resolved, fast sign-ups, churn under control.Your telco operation without a collapsing call center.
First-level tech support that resolves repetitive faults, fast sign-ups and porting, anti-churn retention, and collections management — so your team handles complex cases instead of the same old 'I have no internet'.
What collapses your telco operation
In telecom the volume is huge and repetitive, and every outage triggers a flood. These are the bottlenecks that most overwhelm operators and ISPs.
Overloaded tier-1 tech support
'No internet', 'it's slow', 'the TV isn't working' — the same first-level faults consume your agents all day, when most are resolved with guided diagnosis.
Zone outages that overwhelm the call center
When a node goes down, hundreds of customers call at once about the same thing. The call center collapses and the cases that do need attention wait in queue.
Slow sign-ups and porting
The prospect wants to sign up or port, but checking coverage, taking details, and scheduling installation takes time. They cool off and stay with their current operator.
High churn at contract expiration
When the commitment period ends, the customer compares with the competition and leaves. Without proactive retention, the cancellation arrives unanticipated.
Collections that consume resources
Handling overdue payments, cutoffs, and reconnections by hand takes a whole team and doesn't always recover the portfolio in time.
Uncoordinated installations and field visits
Scheduling the technician, confirming the window with the customer, and reporting status are tracked in calls and spreadsheets, with failed visits and annoyed customers.
AI agents for your telco operation
Connected to your telco CRM, ticketing system, and coverage map, serving and resolving around the clock.
Tier-1 tech-support agent
Diagnoses common faults on WhatsApp, guides device restarts and basic tests, checks whether there's an outage in the zone, and escalates only the cases that need a technician, with full context.
Sign-up & porting agent
Checks coverage at the prospect's address, builds the sign-up or porting, takes the details, and schedules installation, turning the inquiry into a customer without delays.
Faults & installations agent
Schedules field visits, confirms the window with the customer, reports fault status, and reduces failed visits from absences.
Mass-outage management agent
On a zone outage, proactively informs affected customers of the incident and estimated resolution time, absorbing the flood of inquiries before the call center collapses.
Anti-churn retention agent
Detects contract expiration and risk signals and intervenes with a retention offer at the right moment, before the customer ports to the competition.
Collections & self-service agent
Handles overdue payments, reminds of due dates, makes payment and reconnection easy, and resolves plan, upgrade, and invoice self-service without an agent.
Results in your call center and portfolio
An operator or ISP loses resources to repetitive tier-1 support, outages that collapse the call center, slow sign-ups, and unanticipated churn. Automation absorbs the volume and protects the portfolio without expanding the agent workforce.
-45%
tier-1 support tickets
-20%
avoidable churn
3x
faster sign-ups
+30%
collections recovery
Connected to your telco stack
How we implement it in your operation
Operational diagnosis
We analyze your tier-1 ticket volume, outage management, sign-ups, churn, and collections to find where the operation gets overwhelmed and the portfolio is lost.
Design on your systems
We design support, sign-ups, and retention on your telco CRM, ticketing system, and diagnosis and coverage protocols.
Launch
We integrate WhatsApp, your CRM, and ticketing system, test with real cases, and train support, sales, and collections.
Continuous optimization
We measure tier-1 deflection, sign-up time, churn, and collections recovery, and tune the flows month after month.
Operator and ISP cases
Regional ISP · illustrative case
The problem
Tier-1 tech support overwhelmed with repetitive faults and zone outages collapsing the call center.
The solution
Tier-1 support agent with guided diagnosis and an outage-management agent with proactive notifications.
45% fewer tier-1 tickets and an outage flood absorbed without collapsing the call center.
Operator with high churn · illustrative case
The problem
Customers porting to the competition at contract expiration and hard-to-manage collections.
The solution
Anti-churn retention agent and a collections agent with payment self-service.
-20% avoidable churn and +30% collections recovery.
Operators that already automated
"'I have no internet' collapsed support. Now the agent diagnoses and resolves most of it, and only escalates what truly needs a technician."
Fernando C.
ISP operations manager
"When a node went down, the call center exploded. Proactively notifying the affected customers took that flood off our backs."
Marcela D.
Telco customer-service lead
"Anticipating churn at contract expiration with a timely offer saved customers we'd written off."
Rodrigo P.
Operator sales director
Guide: unload your tier-1 support and reduce churn with AI in 30 days
The protocol we use to resolve first-level tech support, manage mass outages, and reduce churn in operators and ISPs.
Operators' and ISPs' frequent questions
Every repetitive tier-1 ticket and every customer who ports is cost and portfolio you lose
Book a free 30-minute call. We'll analyze your tier-1 support volume, outage management, and churn and tell you exactly where the operation gets overwhelmed — and how to relieve it.