Privacy Policy

Last updated: October 26, 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact information (name, email, phone number)
  • Business information (company name, industry, size)
  • Communication preferences
  • Information provided in forms or surveys

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Communicate with you about our services
  • Send marketing communications (with your consent)
  • Analyze usage patterns and optimize user experience
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with trusted service providers who assist in operating our business, subject to confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Data portability

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. IA Agency Mobile (Android app)

IA Agency Mobile is a companion app for users of the IA Agency CRM. Accounts are created by the user's organization administrator. When you use the app, we process:

  • Account data: your email address, name and user ID, to sign you in (with email and password or with Google).
  • Device data: an identifier generated by the app and your device's name and type, to register the phone as your calling device.
  • Call request data: the status of each call you start from the CRM (for example, "dialer opened"), which is saved as a "Call" activity on the CRM record.

The app does not access your contacts, call log, location or advertising ID, and it never places calls automatically: it opens your phone's dialer and you confirm each call. Data is encrypted in transit (HTTPS) and is stored with our hosting providers. It is kept while your account is active and deleted when your organization or you request deletion. See our Data Deletion page.

10. Contact Us

For questions about this Privacy Policy, please contact us at privacy@iaagency.online