Prioritized field service, maintenance on schedule, less downtime.Your clients' uptime under control.
Service requests prioritized by criticality, scheduled preventive maintenance, fast parts quoting, and contract renewal — so your technical team resolves instead of coordinating by phone.
What hits your clients' uptime
In the industrial world, stalled equipment costs your client and your service reputation dearly. These are the bottlenecks in most equipment and field-service companies.
Service requests without prioritization
A critical piece of equipment fails and the request enters the same queue as a minor question. Without prioritizing by criticality, the client's downtime drags on and costs spike.
Preventive maintenance that isn't scheduled
Plan- or usage-hour-based maintenance is missed because nobody schedules it in time. The result is avoidable failures and unplanned downtime.
Slow parts quoting
The equipment is down waiting for a part, but quoting availability and price takes time. Every hour of delay is an hour of stopped machine.
Maintenance contracts that don't renew
The service contract expires and nobody renews it in time. The most stable recurring revenue is lost and the client is left without coverage.
Clients without service-order visibility
The client doesn't know when the technician arrives or the status of their repair, and calls again and again. Uncertainty during downtime creates friction and distrust.
Repetitive technical questions overwhelming engineering
The same operation and configuration questions occupy your engineers, who should be resolving the cases that truly need it.
AI agents for your industrial operation
Connected to your ERP, CMMS, and parts catalog, coordinating field service and maintenance around the clock.
Service-request agent
Receives failure reports on WhatsApp, collects equipment details and the symptom, prioritizes by criticality, and dispatches the right technician, reducing the client's downtime.
Preventive-maintenance agent
Schedules and reminds of maintenance based on the plan or the equipment's usage hours, books the visit, and prevents unplanned downtime before it happens.
Parts-quoting agent
Checks availability and price of needed parts, builds the quote and order, and keeps the equipment from staying down waiting on a slow process.
Maintenance-contract agent
Detects service-contract expirations and handles renewal in time, securing coverage continuity and recurring revenue.
Service-order status agent
Informs the client of their repair status, estimated date, and parts availability, taking the most repeated question off service and providing certainty during downtime.
Tier-1 tech-support agent
Resolves frequent operation and configuration questions from your manuals and documentation, and escalates only the cases that need it to engineering.
Results in your service and recurring revenue
An industrial company loses business and reputation to unprioritized service, unscheduled maintenance, slow parts, and contracts that don't renew. Automation protects the client's uptime and recurring revenue without adding staff.
-35%
unplanned downtime
-50%
parts quoting time
+20%
maintenance-contract renewal
-40%
repetitive questions to engineering
Connected to your industrial operation
How we implement it in your operation
Service diagnosis
We analyze your request flow, preventive maintenance, parts quoting, and contracts to find where uptime and recurring revenue are lost.
Design on your CMMS
We design service, preventive, and parts on your ERP, CMMS, and maintenance plans and equipment criticality.
Launch
We integrate WhatsApp, your ERP, and CMMS, test with real cases, and train field service, engineering, and sales.
Continuous optimization
We measure unplanned downtime, parts quoting time, contract renewal, and resolved questions, and tune the flows month after month.
Industrial company cases
Equipment and field-service company · illustrative case
The problem
Unprioritized service requests dragging out clients' downtime and slow parts quoting.
The solution
Service-request agent with criticality prioritization and a parts-quoting agent.
Shorter client downtime and parts quotes in a fraction of the time.
Industrial-maintenance provider · illustrative case
The problem
Preventive maintenance getting missed and service contracts not renewed in time.
The solution
Scheduled preventive-maintenance agent and a contract-renewal agent.
-35% unplanned downtime and +20% maintenance-contract renewal.
Industrial companies that already automated
"Before, all requests entered the same queue. Prioritizing by criticality shortened our clients' downtime and improved our service reputation."
Roberto M.
Field-service manager
"Preventive maintenance kept slipping and failures came. Now the agent schedules it on its own and unplanned downtime dropped."
Carla S.
Maintenance coordinator
"Renewing service contracts in time stabilized our recurring revenue, which used to lapse from being forgotten."
Diego P.
Industrial commercial manager
Guide: reduce your clients' downtime and protect your recurring revenue with AI in 30 days
The protocol we use to prioritize field service, schedule preventive, and renew contracts in industrial and equipment companies.
Industrial companies' frequent questions
Every unplanned stop and every contract that doesn't renew is uptime and recurring revenue you lose
Book a free 30-minute call. We'll analyze your service flow, preventive maintenance, and contracts and tell you exactly where uptime and recurring revenue are lost — and how to recover them.