More direct bookings.Fewer OTA commissions.
24/7 guest service on WhatsApp, queue-free check-in, automatic upselling, and reviews that lift your ranking on Booking and TripAdvisor. Your front desk does hospitality — AI handles the rest.
What costs your hotel occupancy and margin
Between OTA commissions, unanswered inquiries, and guests who never return, hotels leave real money on the table every season.
Dependence on Booking and Expedia
Every OTA reservation costs you 15-25% commission. Without an agile direct channel, the platforms keep your margin.
Booking inquiries left waiting
A traveler asks about availability on WhatsApp at 11 pm. Answer in the morning and they've booked another hotel — or yours via an OTA, with commission.
Front desk swamped at peak times
Stacked check-ins, ringing phones, waiting guests. The arrival experience defines the review they'll leave you.
Upselling that never happens
Late check-out, room upgrades, dinner, spa, tours. If nobody offers them at the right moment, that extra revenue doesn't exist.
Reviews that never arrive
Happy guests leave without reviewing; unhappy ones always write. Your TripAdvisor and Booking ranking drops without you doing anything wrong.
Guests who never come back
Without post-stay follow-up or rebooking offers, every guest is a one-time customer. Winning them back through an OTA costs you commission again.
Automations for your hotel
Systems connected to your PMS and channels, serving, selling, and retaining guests around the clock.
24/7 AI concierge
Instantly answers WhatsApp, web, and social: availability, rates, services, policies. Turns inquiries into commission-free direct bookings.
Pre-check-in & queue-free arrival
Guests complete their details before arriving and receive arrival instructions. The front desk welcomes them with everything ready — a flawless first impression.
Automatic upselling
Upgrade, late check-out, dinner, and spa offers sent at the optimal moment: pre-arrival and during the stay. Extra revenue per guest, on autopilot.
In-stay guest service
Towels, recommendations, breakfast hours, incident reports — guests message on WhatsApp and the system answers or routes to the right department.
Review engine
After check-out, it identifies satisfied guests and asks for a TripAdvisor, Google, or Booking review. Complaints are captured privately before they go public.
Rebooking & loyalty
Automatic campaigns to past guests with seasonal direct-booking offers. Your database becomes commission-free occupancy.
Results in occupancy and margin
Every direct-booking point you take back from the OTAs is pure margin. Every 5-star review is future occupancy. Automation works both levers without growing your team.
+25%
direct bookings
+18%
revenue per guest via upselling
4x
more positive reviews
90%
of inquiries resolved without the front desk
Connected to your hotel's tools
How we implement it at your hotel
Diagnosis
We analyze your channel mix, front-desk load, and reviews to find the margin leaks.
Flow design
We design the concierge, check-in flows, and upselling with your tone, rates, and policies.
Implementation
We connect WhatsApp, PMS, and channel manager, and test with real guests before the season.
Optimization
We measure direct bookings, revenue per guest, and reviews monthly, tuning to maximize margin.
Hotel cases
40-room boutique hotel · illustrative case
The problem
85% of bookings came through OTAs and the front desk couldn't keep up with WhatsApp in high season.
The solution
24/7 AI concierge for inquiries and direct bookings, with automatic pre-check-in.
Direct bookings up from 15% to 38% in one season, and the front desk freed from half its inquiries.
Beachfront resort hotel · illustrative case
The problem
No systematic upselling and stagnant reviews meant losing ground to neighboring hotels on TripAdvisor.
The solution
Automatic pre-arrival upselling and a post-checkout review engine with private complaint capture.
+21% revenue per guest and a climb from #14 to #3 in its area on TripAdvisor within six months.
Hoteliers who already automated
"The AI concierge answers at 3 am, in English and Portuguese, and turns those inquiries into direct bookings. All of that used to go to Booking."
Mariana L.
General manager, boutique hotel
"Automatic upselling was the discovery of the year: late check-outs and dinners nobody used to offer now sell themselves."
Jorge D.
Hotel operations director
"Complaints now reach us privately before check-out and we solve them on the spot. Our Booking score went from 8.1 to 9.2."
Sofía R.
Owner, resort hotel
Guide: grow direct bookings and pay less to the OTAs
The step-by-step strategy to move bookings from Booking and Expedia to your direct channel — without dropping rates.
Hotels' frequent questions
Every OTA booking is margin you're giving away
Book a free 30-minute call. We'll analyze your channel mix and operation and tell you how much margin you can recover with direct bookings and automatic upselling.